Ginkgo’s Partial Return, ensures that a customer is able to return any line item from their order, easily. This marks a significant improvement as previously, brands experienced less customer satisfaction, and reduced sales due to challenges in handling partial returns.
How to optimize the Partial Return Order journey with Ginkgo?
To initiate a partial return in the order management window, follow these steps:
Select the "Partial Return" option from the sidebar.
Locate and choose the order number from Delivered Orders, for which the customer initiated a return request. This action will allow you to access the order details.
Within the order details, find and select the "Return Line" option from the menu. You can then select the line item and quantity, that the customer wants to return.
In this section, you can modify the order to the customer's requirements. Make any necessary adjustments, and be sure to include return details and customer remarks.
Once the order is successfully verified at the customer's doorstep, the rider will deliver it to the brand's warehouse.
Navigate to the "Return in Process" tab and select the specific order you've been handling. Once the brand has checked whether the returned line item is meeting its quality requirements, the user can mark it as Returned.
If the product is found to be non-defective and reusable, the user can further choose to "Restock" and then confirm the return. This process ensures that the order is successfully returned, and the inventory is updated accordingly.
This action leads to the order being transferred to the "Returned" tab, indicating the conclusion of the return process. Additionally, the customer will receive a refund in the form of a loyalty coupon for the return amount.
MARK AS FRAUDALENT:
Ginkgo further provides the feature of marking a return line item as “fraudulent.” If for instance, a customer has returned a line item that is not meeting the standards of quality, the QC team can mark it as fraudulent. The line item will be returned back to the customer. It is designed to identify instances of fraud and ensure the appropriate return to the customer.