Ginkgo’s Partial Return, ensures that a customer is able to return any line item from their order, easily. This marks a significant improvement as previously, brands experienced less customer satisfaction, and reduced sales due to challenges in handling partial returns.
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If the product is found to be non-defective and reusable, the user can further choose to "Restock" and then confirm the return. This process ensures that the order is successfully returned, and the inventory is updated accordingly.
This action leads to the order being transferred to the "Returned" tab, indicating the conclusion of the return process. Additionally, the customer will receive a refund in the form of a loyalty coupon for the return amount.
MARK AS FRAUDALENT:
Ginkgo further provides the feature of marking a return line item as “fraudulent.” If for instance, a customer has returned a line item that is not meeting the standards of quality, the QC team can mark it as fraudulent. The line item will be returned back to the customer. It is designed to identify instances of fraud and ensure the appropriate return to the customer.