In the "Pending CC" tab, you'll find all paid orders, each accompanied by comprehensive customer details and order details. If a customer has, however, paid for an order, all the verification processes can be managed in Settings.
Edit Customer Details:
Users can edit the customers' details in the pending CC tab and save the changes.
The "Order Edit" option is accessible within an order. On the customer's request, the client can either add, remove, or replace products as needed.
● Cancel button:
By choosing a reason, you can utilize the "Cancel" button to initiate the cancellation of the order. After clicking the cancel button, a screen appears, providing you with the choice to decide whether to restock the inventory or not.
● Verify button:
The order will be verified and moved to the Awaiting Approval tab with the verify button.
Initiate IVR call button:
An IVR call will be initiated, during which the customer will have the option to proceed with order processing or cancel the order based on their decision.
