Track IT is a major sub-module of Ginkgo Retail. TrackIT aims to provide a single platform for customers to track their orders, avail order cancellation services, and provide standout ratings and reviews at a market-competitive rate. Furthermore, Track IT caters to multiple courier tracking and increases brand & customer’s overall satisfaction, and autonomy and improves customer relationships.
The "Track IT" link will be integrated into the brand's website, directing customers to the Track IT page.
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Customers will tap on the ‘Track IT’ button and the order information page will be loaded.
UI Customization:
You can modify the logo via the settings in the UI customization. This logo change will be reflected on both the landing page and the order information page.
Additionally, you have the option to adjust the color of buttons using the UI customization feature.
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Reviews:
Ratings and Reviews from the customers will be taken according to brands' requirements, which can be set through Track IT’s settings. The following options are available in Ginkgo, for the brand to set its Review priorities;
Always (Always take review regardless of star rating provided)
Specific Condition (On a specific star/less than/more than a specific star)
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Settings:
Order Cancellation
Customer can cancel their order by themselves according to the following settings.
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