In the Shopify order synchronization section, there can be instances where orders get stuck and are unable to be processed by Ginkgo due to various reasons.
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Common causes for orders failing to be processed in Ginkgo include:
Using a special character in their order.
Use different fonts in their order details
Empty Shipping details.
Leaves certain required fields empty.
Variant details missing.
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To address this problem, a solution is to manually search for the problematic order within the Shopify platform. Once located, you can review and correct any inaccuracies or missing information in the customer's details. After making the necessary corrections, you can then initiate the process to repost the order.
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By taking these corrective steps within Shopify, the order can be successfully resubmitted for synchronization with Ginkgo.